Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

hello,sorry late reply
your service verygood
good hotel, good food,
good car, (satisfy wifi in car,) guide is Okay but too old ,little talking, no joke,
just little advised about the places where we visited.but good helping my group.conclusion okay thank you so much
regard
Ampha
 
Date of Posting: 05 May 2015
Posted By: O K YES
Ms.Chi,
I'm sorry for my late comments. Definitely I will request your service when I visit Da Nang again. I was very happy to talk to you even when we got to the hotel late. In spite of impossible contact with you but phone, you made big effort to take care of us. Whenever you sent me, they were quick responses. The driver picked us up and took us as the round trip from Da Nang to Hoi An was very kind and courtesy. The only one thing that I'm still wondering is we paid twice for the entrance fee for Myson Ruins. We paid it for you (I thought it was included in our total amount) and we had to give it to the guide on the bus of Myson. It was okay, but little unclear.
Anyway, it was a great experience, a great deal with your service and thank you for taking care of us for this trip. You are the best.
Best regards,
Keiko
 
Date of Posting: 29 April 2015
Posted By: Keiko
Dear Mr. Nam,
I have had the wonderful pleasure of working with Ms. Chi over the past several months on our return with family to your beautiful country. I just wanted to take a minute of your time to express my gratitude at the excellent service she has provided. Her professionalism and thoroughness of our trip was a joy and I can not wait to adventure the wonderful trip she has prepared.
Please know that I passed her name and your company onto a very good friend with whom Ms. Chi is working with and have received huge thanks for providing your company and Ms. Chi to her. I will continue to endorse your company and Ms. Chi should be highly commended for her work.
Thank you for your time and best regards.
Simcerely,
Kimberlie C. Meehan
 
Date of Posting: 11 April 2015
Posted By: Kym Meehan
Chau Chi,
Cam on loi tham hoi cua Chau.
Ca hai tours Ha long va Sapa deu tot ca.
Tour guy vui ve va chu dao voi khach tot.
Co Chu rat happy!
Hien tai Co dang p Cao bang, di voi Viet travel
Chuc Chau luon dat duoc ket qua tot trong
cong viec lam
Bye Chau,
Co Nhung
 
Date of Posting: 27 March 2015
Posted By: Co Nhung
Dear Chi
A Happy New Year !
We have come back safely to Japan yesterday on 20th Feb.
We have enjoyed too much this time for Vietnam and Cambodia trip.
Thanks so much for your advice and tour guide ,driver of car .
All staff of your company made us good job .
We wish to visit Vietnam again If it possible.
Thank you.
Best regards
Tanaka
 
Date of Posting: 21 February 2015
Posted By: Tanaka Katsuo
Hi Ms Chi,
Good afternoon.
This is just to inform you that all of us have arrived home safely.
We enjoyed our holiday tour that you planned for us in Central Vietnam very much.
All went well and no problem at all. We will not hesitate to use or recommend our friends to your company in future. All the best!
Thanks for the receipt issued to Mr See Leong Chye. I would appreciate if you could post the original to his office at
Mr See Leong Chye, c/o Hercules (Vietnam) Co., Ltd, 32, VSIP Street 4, Vietnam Singapore Industrial Park, Thuan An District, Binh Doung Province, Vietnam.
Also, thanks for arranging my delayed bag to be sent to Mercury Hotel in Hue. I would appreciate if you could scan and email me the delivery receipt (when the bag was sent to your office showing the date and time of receive) for my delay baggage insurance claim purpose. I have checked the bag and with Mercury Hotel but not delivery note or tag was attached to the bag. If you don't have a delivery receipt from Air Asia, could you ask them for a letter or a short note that it was delivered to me at Mercury Hotel on 21 Jan 2015 when we returned from Phong Nha Caves tour at night or something. Thank you again.
Regards,
Kenny Lim
 
Date of Posting: 26 January 2015
Posted By: Kenny Lim
Dear Ms. Chi
I'd like to express our sincere gratitude to you and your colleagues for organisation our trip. It is really good job and I will recommend your team to all my friends. I wish you many good clients and good luck!
Best regards,
Elena.
 
Date of Posting: 17 January 2015
Posted By: Elena
Good morning ms Chi,
how are you? Now, we are back to daily rutinitas again. And want to said thank you for you arrange the nice trip for my family.
Can i ask for phone number for tour guide for Hoi an and Hue? His name call Hai. I dont have his phone number, i want to call him just say thank you.
For the other tour guide i called already ( Tai and Hoa)
Thank you
Tju Sui ha
 
Date of Posting: 06 January 2015
Posted By: Tju Marwati
Hello Chi,
Thank you for your email.
We had an amazing trip to VN. We especially enjoyed Hanoi, Ha Long and Sapa.
Hue, Da Nang and Hoi An are beautiful. We wished we could have stayed in Da Nang longer. The beach there was just fantastic...next trip perhaps. Our guide in Central VN was very friendly and recommended very good local restaurants for us. The drivers were always on time and courteous. We are very happy with the service.
When I talked about the trip with family and friends, everyone wants to go and visit :). I will get in touch with you for future trips.
-Lien
 
Date of Posting: 17 July 2014
Posted By: Lien Tran
Dear Le Thuc
Thank you for the mail we are both fine after a very happy time in your country. The schedule moving north to south is a bit hectic at times but we came through, although at times a bit tired.
We have seen to so many wonderful things & coped with crossing the roads in Hanoi & Saigon with ease in the end, but at the start it was a little daunting taking the first step into the road.
I will start of with the fact it was always great to come out off the airport gate to find a driver or guide waiting for us & being taken to our hotel to book in. Lastly being picked up on time on Tuesday evening to be taken back to Ho Chi Minh International at the start of our homeward journey was great as we had booked out of the hotel early in the morning & come back to meet our guide.
The hotels you selected for us were all very good & we received excellent help from the hotel staff. We found them all to be in excellent positions to walk to a lot of the local attractions markets & restaurants etc. For us we found the Ving Hung 2 in Hoian the most pleasant perhaps being smaller & having a street side balcony in a lovely town.
Memories of Ha Long Bay will stay with us forever even though the weather was overcast & there was no sunset or sunrise to photograph I have some superb photographs of the Islands, boats & caves.
All our boat trips were great even in Nha Trang where once again the weather did not play its part.
The guides were very good & always picked us up on time. The gentleman in Nhe Trang I would rate as best with a superb command of English & he gave us some great information on Vietnamese life. The young man we had from Hue to Hoian was a lovely person & I think we all enjoyed each other’s company. Lastly our guide in Saigon tried to rush us through places too quickly even though time was not a problem.
The meals that were organized for us were superb especially lunch in the Blue Whale on China Beach Danang & the Secret Garden in Hoian standing out for us. All the seafood we were given was magic. We have lived all our lives near the sea & always had a yearning for fish.
Transport was of a high standard & travelling around with just a guide & a driver for the last 8 days made us feel special. I make a comment about the journey from Hanoi to Halong City as being uncomfortable at the moment due to road construction – this is no criticism of the tour.
We visited Tham in Hanoi & she was an extremely helpful & lovely young lady.
AlI I can say in conclusion is thank you for all your help & thank you Vietnam Open Tours may you go from strength to strength. I will definitely recommend your company to anyone I hear thinking of visiting Vietnam. There is going to be contact with a friend of friend in the next few days wanting firsthand knowledge of Vietnam.
Enjoy your weekend
Regards
Terry
 
Date of Posting: 29 March 2014
Posted By: Terry O'Brien

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